MasterCard Manager, Project Management in London, United Kingdom
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Manager, Project Management
A Mastercard company, Vocalink has more than 50 years of experience in the design, build and operation of industry-leading bank account-based payment systems.
The acquisition of Vocalink in 2017 expanded Mastercard’s capabilities beyond industry-leading card solutions to providing consumers and businesses with access to the array of bank-to-bank payment rails that power the modern economy. Vocalink and Mastercard are redesigning the payment environment, developing offers for real-time payments at various levels: infrastructure, applications, and services.
Our proven real-time bank account-based payment solutions have been implemented around the globe. Our Instant Payments Service (IPS) and Multi-Proxy Service (MPS) services underpin the FAST service in Singapore, the PromptPay service in Thailand, the Real-Time Payments (RTP) service in the United States and the InstaPay 2.0 Real-Time Payments (RTP) service in the Philippines. Vocalink is also a strategic partner of Sweden's automated clearing house, Bankgirot.
In the United Kingdom we have operated the core infrastructure for the Faster Payments Service since 2008, powering real-time payments, settlements and direct debit systems, as well as the UK’s network of nearly 70,000 ATMs.
We are at the heart of payments, both in the UK and worldwide. Our technologies power the real-time payment infrastructure for 12 of the top 50 GDP countries, providing more payment choice to consumers, businesses and governments.
The Manager, Project Management is responsible for the effective and successful PMO support of a the product portfolio supporting multiple strategic/ multi- year/ multi scheme Mastercard Real Time Payment Infrastructure Initiatives. The role will be responsible for the following key activities and deliverables:
o Programme Management, internal and external Governance using industry leading practices and alignment with the Mastercard delivery Methods and Standards.
o Responsible for management, organization, reporting and support in operation of key governance mechanisms and forums across Mastercard internally. Forums include and are not limited to weekly Client Implementation working groups, internal and customer Operating Committees and internal Steering Committee forums.
o Working Groups are staffed with Mastercard SMEs and key contributors and the PMO lead will be required to support these workstreams at various stages of the programme cycles with PMO related activities.
o Responsible for plan management, automated reporting, risks and issues, assumptions, decision logs, action logs and dependency management
o Quarterly risk reviews internally
o Internal Mastercard dashboard reporting
o Collating and communicating lessons learnt
o Monthly Finance burn rate analysis, Programme forecasts input to Finance, regular meetings with Finance to provide programme input / updates. Creation of Purchase orders and receipting as necessary
o Resource Forecasts: Working with the programme teams to source resource forecasts and appropriately communicate to Finance
o Responsible for driving planning internally. Responsible for tracking changes to baseline dates in order to raise associated change requests and progress through relevant governance forums for sign off.
o Scheduling of external Stage Gates, Identification of external stage gates and criteria required for sign off. Liaison with PMO team members with regards to progress against stage gate deliverables that are in working group plans and analyse impact if delays are reported. Support in the preparation of materials for stage gates between Mastercard and the customer with regards to progress against stage gate deliverables that are in working group plans and analyse impact if delays are reported
All About you:
• 10+ years of experience in senior PMO roles
• Experience with real time payments, payments or financial services more generally
• Very strong stakeholder management skills
• Resourceful, with a proactive and problem solving nature
• Strong customer facing skills, with a track record in driving PMO activities for large transformational initiatives
• Attention to detail with the ability to look at the big picture and prioritise
• Experience in effectively leading successful teams and a track record of people management experience
• Strong collaboration and ability to partner effectively with stakeholders across the organization
• Demonstrated ability to build solid relationships with customers
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Requisition ID: R-162080