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MasterCard Junior Service Operations Analyst in London, United Kingdom

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at https://www.priceless.com/ ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Junior Service Operations Analyst

The purpose of the Junior Service Operations Analyst role is to assist in general support for all Zapp Service Operations activities, within a new and exciting Mobile Payments company.

Following Zapp’s launch into operational service, the Junior Service Operations Analyst will focus on supporting ITSM processes such as Incident, Change and Problem Management functions.

The role will require a desire to understand service operations/management and a desire to broaden and deepen their service operations skills in a very high profile, “always on” service environment.

The individual will ensure Zapp Participants receive a swift and value outcome by supporting in the resolution supply chain (resolving/supporting resolution) or through the analysis of historical service data and driving though operational improvements.

A Junior Service Operations Analysts will assist in the triage of inbound Participant driven incidents and enquiries originating from the service desk or self-service portal.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-101710

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