MasterCard Global Product Integrator in London, United Kingdom
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Global Product Integrator
With a focus on new products and services, the Global Product Integration team collaborates with product owners, development teams, and other stakeholders across MasterCard to ensure the necessary customer onboarding processes, documentation, tools and trained delivery resources are in place prior to the launch of new products and services in the regions.
Global Product Integrators are the entry point into Customer Delivery for new Processing products and services. We enable Mastercard to deliver more, faster and better; through the development of flawless and scalable Customer implementation processes. We challenge the way we implement products and services at Mastercard, partnering with product and development teams through Product Management Excellence to ensure our products and services can be delivered at scale in a consistent and efficient manner.
Global Product Integrators ensure a simple and streamlined customer onboarding process by developing consistent and repeatable processes used globally by our delivery teams, resulting in a positive customer and employee implementation experience.
oAre you passionate about realizing whats next?
oDo you want to gain a global perspective and exposure to new products and services?
oAre you willing to challenge the status quo?
oCan you make the complex, easy and simple to deliver?
The successful candidate will be accountable for defining the customer onboarding processes for new or significantly enhanced Mastercard Processing products and services.
Responsible for ensuring global consistency and delivery readiness of assigned products across Processing
Proactively articulates delivery implementation requirements towards business partners to achieve efficient, flawless, fast and light customer touch onboarding
Own the development of blueprints to consistently implement assigned products at scale
Partners with the global processing product owners as part of the PME process (and equivalents) to share delivery requirements and validate product readiness delivery processes
Partners with O&T to innovate and automate delivery processes, including identification and consolidation of horizontal process challenges (e.g. API onboarding) faced across multiple product verticals
Acts as a product and onboarding process subject matter expert for their assigned integration products and services; providing technical product & process support to regional customer delivery teams and business partners
Ensures application of PME framework, leveraging best practices and applying a consistent process definition methodology
Acts as the central point of contact towards GP&S Processing Product Owners and Regional Delivery Leads
Ensures regional product delivery readiness for assigned Processing products
oReview and assess as part of the Global Product Management Excellence (PME) framework new / bespoke product ideas, concepts and Go To Market approaches for delivery and broader commercialization impacts.
oEnsures consistent customer onboarding processes and documentation is available for delivery teams to ensure quality customer implementations
oProactively captures and shares onboarding best practices / enhancement requirements to improve future product development and customer onboarding processes
oEnsure delivery resources are trained on the Product and Customer onboarding processes to enable the smooth transition of delivery ready products and services to the Regions
Leads regular, ongoing and formal business reviews with GP&S and O&T regarding product performance and improvement opportunities (i.e. automation)/ delivery challenges, incorporating Regional delivery feedback
All About You
oAbility to quickly understand, assess, simplify and articulate complex business and technical challenges / solutions
oComfortable with uncertainty, changing and fast paced environment
oPassionate about technology, with a genuine curiosity to learn and apply new concepts
oAnalytical and problem solving skills (define, measure, analyze, improve and control)
oAbility to build strong working relationships and to interact well with the customer, internal and/or external business partners, and with varying levels of management
oStrong verbal and written communication skills with ability to leverage these skills in a teaching environment
oSelf- starter with ability to work independently and to work flexible hours as needed to support global delivery teams
oAbility to lead, negotiate, and drive change in a fast environment with an evolving set of products
oTeam player, with a willingness to share and transfer knowledge
oBackground in prepaid and payment gateways is preferable - Understanding of payment services and solutions working across Issuers , merchants , technology partners and distributors
oSix Sigma and SAFe accreditation a plus
oConsulting mindset or product development experience a plus
oProject management accreditation a plus (e.g. PRINCE2 / AGILE project management)
oLanguage skills a plus
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Requisition ID: R-68475