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MasterCard Director, Product Management & Commercialisation in London, United Kingdom

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Product Management & Commercialisation

Director, Product Management & Commercialisation – Credential on File

Overview

• The role is part of the Global Online Acceptance Team setting product go-to-market strategy for Mastercard’s Merchant Credential on File offerings – MDES for Merchants as well as Secure Remote Commerce (SRC) services for merchants and commerce platforms.

• Alongside scaling a MDES for Merchants, this role will be responsible for commercializing and scaling new SRC services that expand Mastercard’s Credential on File solutions.

• Our Credential on File solutions include suites of API’s that allow e-commerce businesses to exchange their stored card information for network tokens which offer better security and higher authorization rates when used for payments. More than 50 customers are live globally on M4M today including Amazon, Netflix, PayPal, Adyen, and many more.

• This role will be focused on driving the overall strategy to scale this card on file product suite with e-commerce players across the globe with the ultimate goal of tokenizing every single Mastercard e-commerce transaction.

• This role will require close alignment with cross functional teams within Mastercard including data & analytics, marketing, regional stakeholders, and customer facing teams in order to track overall progress and monitor key performance metrics across the product.

We are looking for a top performer with entrepreneurial spirit and ambition to play a key role in scaling our card on file solutions across the payments ecosystem, working with exceptional colleagues around the globe.

Role

• Monitors product performance metrics and makes recommendations for enhancing performance, working with regional teams to execute

• Working closely with market and regional teams, synthesize customer learnings and pain points to introduce new product enhancements that can improve the overall product value proposition and experience for customers.

• Analyses market trends, dynamics and competition to inform product and go to market strategies

• Perform market analysis to understand customer segments and new opportunities for growth of the product across new geographies

• Acts as a product subject matter expert and provides support to internal and external customers with communication and training on product functionality and enhancements

• Engages in idea generation for enhancements to existing products, concept validation, business case development, and in some instances financial modeling and planning of these enhancements

• Develops planning and reporting tools that support the product roadmap including but not limited to sizing opportunities for market expansion and value-added services

• Identifies potential challenges to reaching product performance goals and propose solutions to overcome these roadblocks.

All About You

• Product management or product marketing experience with excellent business acumen, strategic thinking, people management and relationship building skills

• Experience developing data driven strategies and recommendations that were adopted by senior leadership

• Experience working on product launches in multiple markets

• Able to understand complex technical concepts, business needs, competitive offering and industry trends and apply them to real-world problems to deliver solutions

• Excellent verbal communication, comfortable presenting, influencing and negotiating, able to shift gears for audiences from different business disciplines of varying technical ability

• Self-starter with a strong work ethic and highly organized, holding self and others to high standards, able to work autonomously and as part of a team, fostering a positive team culture

• Open and creative; comfortable with uncertainty in a changing/fast paced environment

• Knowledge and experience with merchants, payment gateways, commerce platforms, mobile, EMV, working across multiple geographies is advantageous.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-180907

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