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MasterCard Director, Account Management in London, United Kingdom

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Job Title

Director, Account Management


This is an extremely exciting time in the UK payments space. The industry is at a fascinating inflection point as we experience the convergence of multiple market dynamics including significant shifts in consumer expectations, the growth of fintechs, and regulation. By joining Mastercard’s Bank Partnership team, the successful candidate will be part of and contribute to this unique and transformational period for the payments industry.


The successful applicant will be responsible for the relationship with a tier one consumer and commercial issuing bank which is part of a global group. The role will be working within a small, dedicated team to deliver against set objectives and the strategy of the customer.

This individual will be responsible for:

  • Understanding the customer’s strategy, and articulating ways in which Mastercard can help them achieve their goals

  • Manage a broad and involved customer relationship, coordinating activity across multiple internal and external stakeholders at various management levels. Management of direct and indirect resource to deliver against key initiatives

  • Bringing the customer thought leadership and insights, leveraging Mastercard’s organisation to pull together relevant and compelling content

  • Understanding relevant market trends, regulation, competitor activity and able to identify the “so what” for the customer

  • Identifying, Negotiating/closing new business opportunities as well as retaining current products and solutions, within an umbrella existing deal; comfortable managing an account P&L and a complex customer business agreement

  • Managing multiple internal stakeholders as part of a dedicated account team to deliver best-in-class service, insights, products and value to the customer

  • Engaging when required in operational activities, and dealing with incidents and escalations as needed

The role will be based in London.

All about you

You will:

  • Be an experienced retail banking or payments professional with a good understanding of the payments ecosystem, trends, landscape, economics and value chain (prior experience working within consumer card issuing and digital payments would be a strong plus)

  • Have a proven track record in leading important strategic relationships; extensive account management experience, and must be able to demonstrate the ability to understand, build and communicate effective value propositions.

  • Be able to lead customer facing and internal meetings, engage all parties to get to the heart of issues and/or opportunities, and interact, influence and build consensus across a variety of internal and external stakeholders at all levels

  • Have strong self-awareness, be open to different approaches/ideas and be committed to challenge the status quo to deliver new business initiatives

  • Be capable of securing and coordinating indirect resources across Mastercard’s matrix-based organisation; critical to the success of this role will to securing the support required to deliver to your customer. Similarly, be able to navigate the customer’s organisation

  • Demonstrate a structured, diligent approach. Be hands-on, execution-oriented; project management skills a big plus. Willing and able to drive progress of existing products/services/initiatives with your customer through to successful implementation

  • Be an outstanding communicator, able to engage multiple different stakeholders. You’ll be skilled at reading a room and adjusting your message accordingly. Have sound business judgment with proven financial acumen, analytical skills and negotiating experience

  • Be a strong team player providing clear guidance and support to direct reports

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-169857