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Job Information

MasterCard Network Operations Analyst I in Kansas City, Missouri

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Network Operations Analyst I

Job Description Summary

Overview

• Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.

• Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users.

• Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.

• Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.

• Have you worked in a control center environment?

• Do you like to triage and drive events to resolution?

• Do you like to interact with Customers, vendors, and support teams on a global scale?

Role

• Execute Incident, Change, and Problem Management processes.

• Perform effective vendor management techniques to ensure forward-progress managed Incidents.

• Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.

• Conduct quarterly Release and patch rollout for European authorization system

• Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

All about You

• Associate’s Degree or equivalent work experience

• Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).

• Demonstrates the ability to function in 1 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network)

• Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.

• Effective problem and troubleshooting skills.

• Effective written and verbal communication skills.

• Effective organization skills.

• Effective interpersonal skills.

Job Overview: Provide technical support for MasterCard’s operations environment. Analyze information to determine MasterCard performance and areas of improvement. Test and verify the MasterCard infrastructure to ensure it meets specifications and requirements. Demonstrates the ability to function in 4 of the 5 expertise areas on the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 3 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC.

Major Accountabilities:

• Monitor and take corrective action for problems while minimizing customer impact.

• Create and/or update internal tickets to document monitoring and recovery steps.

• Perform routine maintenance as required by policy or procedure.

• Maintain metrics as defined by management.

Education (preferred): Bachelors degree or equivalent experience

Knowledge/Experience (preferred): Candidate will require basic knowledge of routing/switching, tunneling, security operations/engineering, MPLS. Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology Firewall experience and file transfer highly desired. 1 year or relevant experience required.

Skills/Abilities: (select up to four)

• NOC experience skills

• Multi-tasking and prioritizing

• Written and verbal communication

• Customer service

Working Conditions: Some on-call responsibility and occasional off hours work required. 12 hour shifts and one weekend day per week (Hours will be Thursday - Saturday and every other Wednesday 6AM-6PM)

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-150799

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