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Job Information

MasterCard Settlement Analyst in Harrogate, United Kingdom

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at https://www.priceless.com/ ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Settlement Analyst

Working as part of a team to ensure that Settlement, Reconciliation and Disputes are processed and managed on behalf of the Link Scheme and Independent ATM Customers.

A high focus on detail and working to tight deadlines, SLAs and KPIs within a financial services business area.

Key accountabilities and duties:

• Preparing and sending the Link Scheme Settlement Instructions for the Bank of England to process

• Checking all settlement figures within area of responsibility, ensuring that reports balance correctly

• Advising customers of their settlement positions and performing transfers of funds

• Supporting customers and ensuring that they adhere to payment deadlines and protocols and resolving any discrepancies

• Completion of all post settlement activities for customers in accordance with prescribed service level agreements and procedures

• Completion and distribution of reconciliation reports within contractual deadlines.

• Providing weekly and monthly statistical information and reports to customers

• Escalation of any discrepancies and disputes, and actively seeking solutions on behalf of members

• Checking and monitoring file transfers, resolving any discrepancies through liaison with technical teams and escalating issues in accordance with set procedures

• Preparing and processing ATM disputes through the whole life-cycle of the claim

• Assisting with updating of departmental procedures for new/improved processes as required

• Performing any other miscellaneous tasks and duties in line with the needs of the Department.

Knowledge and expertise (technical / role specific)

Essential

Ability to manage time critical and deadline orientated workload

Experience within a Customer Service environment

Demonstrable organisational skills with the ability to multi-task and prioritise

Ability to work well within a team and on own initiative

Desirable

Good understanding of the ATM and Mobile products offered by VocaLink

Knowledge of VocaLink’s technical landscape

Previous Experience in the Financial Services or similar Industry

Knowledge and expertise (technical / role specific)

IT literacy, in particular MS Word, Excel and Outlook

Enthusiastic/Energetic

Diligent with excellent attention to detail

Personable

Positive, with the ability to motivate others

Skills

Essential

A very high level of accuracy

Good verbal and written communication skills

Analytical and problem solving skills

Interpersonal skills

Proven numerical skills

Proven verbal and written communications skills

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-91059

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