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MasterCard Senior Managing Consultant, Authentication, Authorisation and Fraud (AA&F) Subject Matter Expert (SME), Advisors Client Services in Frankfurt, Germany

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Managing Consultant, Authentication, Authorisation and Fraud (AA&F) Subject Matter Expert (SME), Advisors Client Services

The Client Service team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Make an Impact as a Senior Managing Consultant and AA&F Subject Matter Expert

As a Senior Managing Consultant and AA&F subject matter expert, you will be a trusted client business advisor, and scope, lead, and advise on client engagements. As the subject matter expert, you will partner with the Business Development team to develop and pitch engagements that can leverage Mastercard data and consulting knowledge. You will also be resource for enabling centralized training and knowledge management and will lead engagement teams to best in class insights and project deliverables. Leading the work of the project Delivery team, you will provide subject matter and industry expertise, be a resource to others to identify creative and efficient solutions and guide the team to business-focused solutions and recommendations that drive client value. Responsibilities within project management will include owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks.

Bring your Passion and Expertise

We recruit for and value the following core competencies:

• Passion: Actively seeks responsibility and takes pride in guiding project teams towards delivering the highest quality results and recommendations to our clients.

• Subject Matter Expertise: Regional go-to person for AA&F, assisting with specialist sales support and product development/refinement as needed, and focused on knowledge sharing and development of team members regionally and globally

• Problem Solving: Leads teams to identify the most critical aspects of a problem, and guides team to business-focused solutions and recommendations that drive client value. Initiates changes to project direction where required, and able to decide and act without the total picture.

• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills and leads team to effective and efficient technical capability usage regardless of context.

• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions and how digital helps address clients’ problems.

• Client Management: Inspire client confidence through client recognition of specialization, timely and reliable execution, and develop stakeholder management plans to align priorities and address support and resistance.

• Communication and Presence: Leads composition of complete deliverables and other written communication and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.

• Commercial Orientation: Ability to identify strong opportunities within the AA&F space, including identification of cross-sell opportunities beyond direct project work, and partner with broader Client Services teammates on contracting activities, leveraging knowledge of capabilities and how they fit together to create relevant solutions for clients.

• Leadership: Instill a sense of urgency, ownership, and empowerment and thoughtful risk taking into leaders at all levels. Structures work so it aligns with team members’ goals and motivators.

• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.

Qualifications:

• Undergraduate or master’s degree

• Preferred experience includes:

o Proven experience in working in risk management, specifically an aptitude and understanding of the complexity of optimizing authentication, approval rates within fraud management governance across the entire payment eco-system, i.e., Merchants, Acquirers, PSPs and Issuers

o In-depth knowledge of managing the fraud threats across the entire life cycle covering but not limited to acquisition, account take-over, payment fraud and digital threats

o Appreciation of how digital enablement can enhance cardholder acceptance

o Understand the process and procedures of managing a multiple skilled operational center

o Strong insights into PSD2, especially key components of Strong Customer Authentication

o Acquiring risk management knowledge and experience

o Deep knowledge of mitigating fraud losses through advanced fraud strategy capabilities and analytics

o Strong numerical aptitude

o Appreciation of the scheme’s rules and regulations

• Experience in a consulting organization as a consultant is a bonus

• Experience directly managing multiple people across multiple projects

• Experience as a mentor

• Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges

• Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language(s)

• Demonstrated ability to own and develop relationships with both mid- and executive-level client contacts and inspire confidence in Client Services as a sought-after partner

• Ability to multi-task in a fast-paced, deadline-driven environment, and balance thought with action while getting the most out of limited resources

• Advanced Word, Excel, and PowerPoint skills required

• Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-168347

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