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MasterCard Director, Franchise Turkey & Ukraine Clusters Lead in Etiler Istanbul, Turkey

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Franchise Turkey & Ukraine Clusters Lead

About the Role:

This role is responsible for driving customer relationship management approach to all licensing, onboarding, registration, training, communication, data, financial analysis and customer/third-party risk issues in Eastern Europe (EE) division of EEMEA region. The role offers a dynamic and energetic individual to be a change maker and enable customer participation in the Mastercard global ecosystem for new participants across EE markets. With growing digitization, multi-rail opportunities and new customer segments, this role will offer exciting opportunities to reshape, drive and scale existing as well as new businesses in EE markets. The individual will have customer facing opportunities to enhance ecosystem performance, enabling added value to participants.

• They will work hand in hand with the Division Leadership and be engaged in strategy development, enabling deals with new customers/customer segments, driving performance optimization in the ecosystem

• They are customer-focused, enabling businesses to be conducted expeditiously

• They will lead and drive execution with internal stakeholders and external customers.

• They demonstrate business acumen, creativity in solutioning across traditional/core businesses, evolving digital, multi-rail and new payment flow opportunities

• They will communicate and provide thought leadership within the Division and to Customers

• They possess breadth of knowledge across all Franchise verticals, payments industry knowledge, regional experience

• They will be a Franchise expert and a valued advisor to the Business/Product teams


  1. Proactively engage and provide guidance and ensure early engagement on strategy and execution of initiatives

  2. A trusted advisor and go-to person for internal and external stakeholders on Franchise engagements, including Franchise onboarding of new and existing Customer segments

  3. Deliver Franchise revenue from Franchise Solutions advisory services

  4. Engage with Customers to build and deliver Franchise related services as well as generate sales leads for Mastercard Value Added Services

  5. Be a strong collaborator with Account and Product teams to enable new opportunities in core businesses, processing initiatives, multi-rail flows, new customer segments (FinTech, MNO, Telco) that go to Extending the Franchise

  6. Support measures to counter disintermediation, nationalism, and localisation threats

  7. Provide thought leadership, drive resolutions and delivery of initiatives through cross functional engagements at Divisional and Regional levels

  8. Partner with Market Development, Product, Customer Solution Centers, Account Teams, Customer Risk Management, AML, Regulatory & Legal teams, and Customer Delivery to create and implement solutions for strategic initiatives

  9. Ensure Customer Onboarding is executed with CRM principles, within SLA timelines for a seamless and delightful customer experience

  10. Ensure a risk-based approach for Customer engagements and business initiatives

  11. Be well-versed with the regulatory landscape

  12. Identify process efficiencies as well as improvement using automation and simplification technology

  13. Participate in Division Management and/or Business meetings; communicate Regional strategies, initiatives, and best practices

  14. Collaborate and communicate to ensure overall alignment across country, regional and global levels


• A change maker with a strategic and business mindset

• Successful track record in payments, translating strategies into large scale programs and adapting them across business and/or markets

• Demonstrated business acumen and learning agility

• Ability to work in a high paced team environment

• Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility

• Self-motivated, people-centric and results-oriented

• Demonstrated ability to work independently without direct supervision

• Demonstrated teamwork

• Possess strong analytical skills, detail oriented and ability to operate effectively in a complex global environment

• Possess strong verbal and written communication/technical skills in English

• Possess strong verbal and written communication/technical skills in French or Russian preferred

• Strong interpersonal skills - ability to influence/work cross functionally and across levels in a matrix organization

• Periodic travel required

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-183841