Mastercard Jobs

Job Information

MasterCard Service Transition Analyst | Operations Release & Implementation in Dunstable, United Kingdom

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Service Transition Analyst | Operations Release & Implementation

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Service Assurance team is looking for a Service Transition Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role

The primary responsibilities of the Service Transition Analyst are to ensure Operational requirements are delivered and validated through the project lifecycle and to facilitate the delivery of major change through leading successful implementations whilst reducing Operational risk.

The key responsibilities of the role are:

Release & Implementation

• Responsible for ensuring projects/changes are implemented within contractual obligations and regulatory requirements

• Create and manage the Implementation plans, both in the live environments and where applicable, the test environments

• Facilitate implementation planning and walkthrough meetings with all required stakeholders to ensure all participants understand and agree the implementation strategy and sequence of events

• Manage all internal communications with implementation resources and management as to the progress of the Implementation

• Assist with the Schedule and Implementation of planned DR failover tests

• Ensure lessons learned are captured and managed through to closure. Identify and manage CSIP’s to prevent re-occurrence

Service Integration Management

• Responsible for participating fully in the Project Lifecycle and working closely with the Project Manager to ensure Service requirements are fully captured and recorded in the Project Plan

• Responsible for the production and delivery of acceptance into service criteria on behalf of Operations

• Act as the primary interface between the project team and Operations to provide a single point of contact/escalation point and consistent management of risks and issues

• Responsible for making informed decisions and problem solving on behalf of Operations

• Responsible for managing key meetings, such as the Go/No Go, for defining the Warranty period and ensuring all work off plan items are completer prior to project closure

All About You

Essential skills, knowledge & expertise

• Excellent organisational, interpersonal, and communication skills

• Disciplined and professional approach – ability to work autonomously, manage multiple simultaneous streams of work and prioritise work load

• Strong customer focus

• Proactive approach and the ability to work through problems to provide options & solutions

• Strong collaborative teamwork

• Ability to organise and facilitate key stakeholder meetings and workshops as required

Desirable skills, knowledge & expertise

• Release, Implementation & Service Transition experience

• High level understanding of Infrastructure and Network architecture

• Influencing & Negotiation skills

• Willingness to travel between Vocalink sites where required

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-170284

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