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MasterCard Technical Program Manager II in Dublin, Ireland

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Technical Program Manager II

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Employee Digital Experience team is looking for an individual to manage several software tools that are used internally across Mastercard. These tools are primarily for our Customer Experience and Design (CX&D) guild, but this role will grow over time to include other tools and teams. Some duties will include researching best in class software tools, license management and provisioning, developing training documentation, sharing tips, tricks, best practices, and ensuring the tools meet Mastercard standards for compliance and security.

Role

The right person will be forward thinking, organized, collaborative, with an attention to detail. This person will be working with the CX&D team, security, procurement, and leadership to ensure we can evaluate, onboard, administer, integrate, and catalog the tools appropriate for Mastercard. Initial tools to administer will be Mural and InVision. Work with supplier customer success managers to build tool learning and growth opportunities (e.g., workshops). Interface with Asset Management team to report monthly and/or quarterly licensing counts (reporting when requested).

All About You

The ideal candidate for this position should be able to:

• Decompose problems into coherent units of work (ideation/conceptualization to execution).

• Negotiate priorities, facilitate progress, identify blockers, raise visibility of issues to manager

• Secure resources, scope efforts, outline priorities and establish delivery milestones

• Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program.

• Describe and maintain the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays

• Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery.

• Figure out the sequencing of the work so that execution can be optimized

• Work across teams. Actively manages dependencies and drives partner to meet program goals. May influence vendors and external partners.

• Gets shared understanding and buy in for solution by describing what is being done and why it is impactful to Mastercard and our customers. Utilizes communications as a preventive control. Puts the right people in the room or on thread and give them the right data to drive decisions. Runs effective meetings. Builds consensus and documents decisions.

• Communications do not require interpretation/follow-up clarifications to understand.

• Has experience in and understands industry technologies. Understands their program, product, or domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team’s services to stakeholders and other teams. May need to bring SMEs to meetings to talk details.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-150284

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