MasterCard Senior Engineeer, Systems Support in Dublin, Ireland

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Engineeer, Systems Support

Regional Technical Support Engineer

Major Responsibilities

Intakes and documents escalated internal customer issues, concerns and requests for enhancements, simulates internal customer issues and participates in problem resolution

May manage medium-sized project / initiatives as an individual contributor with advanced knowledge within discipline, leading a segment of several initiatives or a larger initiative

Oversees the installation and support of network communications

Works on problems of diverse scope where analysis of situation requires evaluation and judgement

Assists in the planning of large scale systems projects and performs complex vendor comparison and cost studies

May formally supervise a small team (e.g., 1-3 people) and assigns day-to-day work

Implements and maintains technology standards within a single domain

Supports a breadth of systems at local site, acting as onsite resource for multiple other teams, reporting back to these teams

IT Specific Experiences

Experience using Mastercard tools to solution and resolve moderately complex inernal customer issues

Experience developing and delivering internal customer training and education for operational support

Delegates tasks to junior colleagues and reviews work as appropriate

Broadening Experiences

Has experience dealing with difficult internal customers

Experience working in cross-functional & large projects

Experience with breadth of business technical areas, including legal/compliance and with IT, including operations, networks and security

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-70744