MasterCard Senior Engineeer, Systems Support in Dublin, Ireland
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Engineeer, Systems Support
Regional Technical Support Engineer
Intakes and documents escalated internal customer issues, concerns and requests for enhancements, simulates internal customer issues and participates in problem resolution
May manage medium-sized project / initiatives as an individual contributor with advanced knowledge within discipline, leading a segment of several initiatives or a larger initiative
Oversees the installation and support of network communications
Works on problems of diverse scope where analysis of situation requires evaluation and judgement
Assists in the planning of large scale systems projects and performs complex vendor comparison and cost studies
May formally supervise a small team (e.g., 1-3 people) and assigns day-to-day work
Implements and maintains technology standards within a single domain
Supports a breadth of systems at local site, acting as onsite resource for multiple other teams, reporting back to these teams
IT Specific Experiences
Experience using Mastercard tools to solution and resolve moderately complex inernal customer issues
Experience developing and delivering internal customer training and education for operational support
Delegates tasks to junior colleagues and reviews work as appropriate
Has experience dealing with difficult internal customers
Experience working in cross-functional & large projects
Experience with breadth of business technical areas, including legal/compliance and with IT, including operations, networks and security
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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Requisition ID: R-70744