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MasterCard Senior Configuration Management Analyst in Dublin, Ireland

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Configuration Management Analyst

Job Overview:

Individual Contributor to serve as a focal point of contact to customer interface groups for parameter management support for customer implementations and conversions, problems/issues and questions. Provide general support through research, analysis and resolution of internal and external customer issues pertaining to parameter set ups.

A strong team player with the ability to maintain positive business relationships across the organization in a rapidly changing environment. Requires delivery on commitments, executing with excellence, and demonstrating a sense of urgency when needed.

Major accountabilities:

• Analyze, coordinate and implement all customer requests to provide timely and accurate delivery of parameter setups.

• Partner with global stakeholders and regional representatives to execute customer implementations.

• Provide subject matter expertise on core implementation practices and application tools.

• Provide technical problem resolution and application support.

• Adhere to established process to support internal audit compliance.

• Identify and implement process improvements relevant to job function.

Education:

• Bachelors in business, information technology or computer science, or equivalent work experience

Knowledge/Experience:

• Two to five years of experience in Information Technology or related industry.

• Thorough understanding of data processing concepts and financial industry/banking operations practices.

• Understanding of payment processing systems, formats and applications.

Skills/Abilities:

• Effective organizational skills and attention to detail.

• Effective problem solving and troubleshooting skills.

• Self starter with a desire to learn independently

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-166052

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