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MasterCard Senior Configuration Management Analyst in Dublin, Ireland

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Configuration Management Analyst

Individual Contributor to serve as a focal point of contact to customer interface groups for parameter management support for customer implementations and conversions, problems/issues and questions. Provide general support through research, analysis and resolution of internal and external customer issues pertaining to parameter set ups.

Must be a strong team player with the ability to maintain positive business relationships across the organization in a rapidly changing environment. Requires delivery on commitments, executing with excellence, and demonstrating a sense of urgency when needed.

Major accountabilities:

  • Analyze, coordinate and implement all customer requests to provide timely and accurate

delivery of parameter setups.

  • Partner with customer interface groups and regional representatives to execute customer

implementations.

  • Provide subject matter expertise on core applications and/or application databases.

  • Provide technical problem resolution and application support.

  • Adhere to established process to support various compliance activities including internal

audits.

  • Identify and implement process improvements relevant to job function

  • Provide weekend pager support.

Job Description Summary

In a customer-facing environment, lead processing implementation projects of a technical and non-technical nature. Provide general support through research, analysis and resolution of internal and external customer issues pertaining to parameter set ups.

Must be a strong team player with the ability to maintain positive business relationships across the organization in a rapidly changing environment. Requires delivery on commitments, executing with excellence, and demonstrating a sense of urgency when needed.

The Role:

Provide end-to-end project execution throughout processing implementation projects.

Assess and document customer needs and according implementation activities.

Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.

Guide customers through applicable MasterCard processing rules, specification and documentation

Identify appropriate processing implementation support documentation (contracts, agreements, forms etc.…) to be provided by customers.

Partner with internal stakeholders to better align implementation processes.

Provide subject matter expertise on core applications and payment process.

Handle multiple customer processing implementation projects in parallel.

Identity process and efficiency gaps/improvements options.

Adhere to various internal compliance and audit processes.

Provide weekend pager support.

Education:

Bachelor’s degree in Information Technology, Computer Science, Business or equivalent work experience.

About You:

Two to five years of experience in Information Technology or related industry.

Understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles.

Understanding of the 4 party model and the full transaction life-cycle for MasterCard brands.

Driven individual who understand how to maintain consistency across a team.

Ability to be work collaboratively but knows when to take the lead.

Solid analytical skills.

Able to communicate effectively across all levels on technical and non-technical nature.

Payment experience a plus but not essential.

Good project management and time management skills.

Ability to manage change in a technical work environment

Ability to understand theory/principles and apply it in the environment.

Ability to work as a part of a cross-functional team.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-163775

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