Mastercard Jobs

Job Information

MasterCard Senior BizOps Engineer in Dublin, Ireland

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior BizOps Engineer

The BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.

• Are you a born problem solver who loves to figure out how something works?

• Are you a CI/CD geek who loves all things automation?

• Do you have a low tolerance for manual work and look to automate

everything you can?

Business Operations is leading the DevOps transformation at Mastercard

through our tooling and by being an advocate for change & standards

throughout the development, quality, release, and product organizations. We

need team members with an appetite for change and pushing the boundaries

of what can be done with automation. Experience in working across

development, operations, and product teams to prioritize needs and to build

relationships is a must.

Mission

The role of business operations is to be the production readiness steward for

the platform. This is accomplished by closely partnering with developers to

design, build, implement, and support technology services. A business

operations engineer will ensure operational criteria like system availability,

capacity, performance, monitoring, self-healing, and deployment automation

are implemented throughout the delivery process. Business Operations plays

a key role in leading the DevOps transformation at Mastercard through our

tooling and by being an advocate for change and standards throughout the

development, quality, release, and product organizations.

We accomplish this transformation through supporting daily operations with

a hyper focus on triage and then root cause by understanding the business

impact of our products. The goal of every biz ops team is to shift left to be

more proactive and upfront in the development process, and to proactively

manage production and change activities to maximize customer experience,

and increase the overall value of supported applications. Biz Ops teams also

focus on risk management by tying all our activities together with an

overarching responsibility for compliance and risk mitigation across all our

environments. A biz ops focus is also on streamlining and standardizing

traditional application specific support activities and centralizing points of

interaction for both internal and external partners by communicating

effectively with all key stakeholders.

Ultimately, the role of biz ops is to align Product and Customer Focused

priorities with Operational needs. We regularly review our run state not only

from an internal perspective, but also understanding and providing the

feedback loop to our development partners on how we can improve the

customer experience of our applications.

Responsibilities

• Engage in and improve the whole lifecycle of services—from inception and

design, through deployment, operation and refinement.

• Analyze ITSM activities of the platform and provide feedback loop to

development teams on operational gaps or resiliency concerns

• Support services before they go live through activities such as system design

consulting, capacity planning and launch reviews.

• Maintain services once they are live by measuring and monitoring availability,

latency and overall system health.

• Scale systems sustainably through mechanisms like automation, and evolve

systems by pushing for changes that improve reliability and velocity.

• Support the application CI/CD pipeline for promoting software into higher

environments through validation and operational gating, and lead Mastercard

in DevOps automation and best practices.

• Practice sustainable incident response and blameless postmortems.

• Take a holistic approach to problem solving, by connecting the dots during a

production event thru the various technology stack that makes up the

platform, to optimize mean time to recover

• Work with a global team spread across tech hubs in multiple geographies

and time zones

• Share knowledge and mentor junior resources

Qualifications

• BS degree in Computer Science or related technical field involving coding

(e.g., physics or mathematics), or equivalent practical experience.

• Experience with algorithms, data structures, scripting, pipeline management,

and software design.

• Systematic problem-solving approach, coupled with strong communication

skills and a sense of ownership and drive.

• Ability to help debug and optimize code and automate routine tasks.

• We support many different stakeholders. Experience in dealing with difficult

situations and making decisions with a sense of urgency is needed.

• Experience in one or more of the following is preferred: C, C++, Java, Python,

Go, Perl or Ruby.

• Interest in designing, analyzing and troubleshooting large-scale distributed

systems.

• We need team members with an appetite for change and pushing the

boundaries of what can be done with automation. Experience in working

across development, operations, and product teams to prioritize needs and

to build relationships is a must.

• Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins,

Maven, Artifactory, and Chef. Experience designing and implementing an

effective and efficient CI/CD flow that gets code from dev to prod with high

quality and minimal manual effort is desired.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-144554

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