Mastercard Jobs

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MasterCard Senior Biz Ops Engineer in Dublin, Ireland

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Biz Ops Engineer

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mission

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. BizOps teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A BizOps focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of BizOps is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

The New Payments Platform BizOps team is looking for a Technical Scrum Master to manage, support and simplify DevOps build and automation activities and best practices.

The Scrum Master will join a team of Site Reliability Engineer's and will be responsible for;

• Providing cross-functional support and oversight on various efforts of a complex nature.

• Work with a global team spread across tech hubs in multiple geographies and time zones, applying agile values, principles and practices to deliver and support our Payment Services.

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.

• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

• Ensure stakeholder engagement, communications and expectations are appropriately managed and aligned.

• Provide measurable input into new processes, standards and plans.

• Apply principles and practices to create Features and breakdown into deliverable stories.

• Facilitate daily scrum's, refinement, sprint planning, sprint review and retrospective; ensuring actions from the sprint retrospectives are prioritised and implemented as backlog items.

• Work closely with the Delivery Teams and Product Owners to ensure forthcoming Sprints are populated and ready for delivery, the backlog is ordered and refined in time for sprint planning and resource allocation is in place to deliver work.

• Actively participate in the wider Agile/DevOps community to aid continuous learning, innovation, best practice and alignment.

• Work with the Technical Programme Managers, Change Manager and wider PMO organisation – to undertake PI Planning/Resource Forecasting and Utilisation.

• Support work intake process to track all Change Requests which impact BizOps, ensuring any effort is added to the backlog.

• Ensure timely and accurate completion of reporting, showing the burn down rate and resource utilisation vs demand.

• Help the team to meet their commitments and sprint goals, removing blockers and impediments and ensure appropriate action is executed.

• Manage late and ad-hoc requests by working with the Delivery Team(s)/Product Owner to balance business priorities against existing commitments.

• Share knowledge with junior resources.

• Identify and drive Improvement initiatives.

• Motivate the Team.

Qualifications & Experience:

• BS degree in Computer Science or related technical field involving coding

(e.g., physics or mathematics), or equivalent practical experience.

• Thorough understanding of platform topology, pipeline management, software design and development.

• Experience in a Scrum Master Role or evidence of similar skills/experience.

• Must have agile experience in a Development Environment and knowledge of Agile principles and the benefits to Agile product delivery.

• Systematic problem-solving approach, coupled with strong communication

skills and a sense of ownership and drive.

• We support many different stakeholders. Experience in dealing with difficult

situations and making decisions with a sense of urgency is needed.

• Experience in one or more of the following is preferred: C, C++, Java, Python,

Go, Perl or Ruby.

• We need team members with an appetite for change and pushing the

boundaries of what can be done with automation. Experience in working

across development, operations, and product teams to prioritize needs and

to build relationships is a must.

• For work on our dev ops team, engineer with knowledge of industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef.

• Experience with ALM and/or Jira.

• SAFe (Scaled Agile Frameworks) training and certification is a plus.

Skills/Abilities:

• Listening, oral, and written skills.

• Excellent communication and interpersonal skills ensuring confidence in conflict resolution and the ability to tailor own style to the audience.

• Stakeholder Management skills.

• Organizational, planning and multitasking skills.

• Excellent Relationship building skills.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-154935

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