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MasterCard Director, Product Experience Design in Dublin, Ireland

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Product Experience Design

Director, Product Experience Design

About the role:

Do you want to lead a team of designers and researchers working on cutting-edge digital products for Mastercard?

Do you want to be a part of a fast-paced collaborative environment working across multiple geographies?

Do you want to create new experiences that shape the future of payments and financial services on a global scale?

We are looking for a brilliant and passionate Design Director to join our Global CX & Design team at Mastercard. The CX & Design team is a global multi-disciplinary team of designers, researchers, and strategists, whose goal is to create and scale differentiated and innovative experiences that fuel Mastercard’s business. The team is located in New York, Dublin, London, Mumbai, and Sydney and partners closely with Product Management and Engineering to deliver best-in-class products that drive value and business results for our customers and the end consumer.

You will be responsible for:

Collaborating with product management, engineering, and other cross-functional partners to ensure consistent, cohesive, and quality customer experiences

Serving as prioritization and escalation contact across design initiatives and primary point of contact during planning processes

Hosting product experience design workshops and reviews, participating in sessions with partners, and creating opportunities for team-wide collaboration

Managing complex initiatives to ensure overall success, including scope, resourcing, and timely quality deliverables that meet stated goals

Creating standards and enforce cohesiveness and alignment of visual design and UX decisions against those standards

Driving design systems across programs and products

Approving deliverables

Identifying new tools to improve workflow, and make a case for when those tools are applicable

Identifying emerging methodologies to incorporate into product experiences

Providing direction and mentorship to team members

Exemplifying values and championing team culture

Creating and nurturing growth and development opportunities for team members

Identifying and attracting top talent

All about you:

You have expertise in leading product design, understanding customer problems, validating ideas, and designing experiences that solve their problems

Demonstrated ability to manage team members

Demonstrated ability to execute on strategic direction and mobilize resources to meet intended outcomes

Demonstrated knowledge of the experiences, business objectives, and technology required for rounded product understanding

Demonstrated knowledge of best practices across multiple industries

You practice Design Thinking and can demonstrate success in bringing products to market using this methodology

You endorse an inclusive, people-centric, and data-focused design mentality, and understand the role of qualitative and quantitative research methodologies

You’re a critical thinker who questions the status quo and strives for improvement

You have a proven ability to deliver solutions and maintain the utmost standards of quality

We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfill this role, we strongly encourage you to apply.

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-176644

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