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MasterCard Service Delivery Manager - International in Copenhagen, Denmark

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Service Delivery Manager - International

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

We are looking for a person to take on a Senior Analyst role, joining a team of professionals that deliver secure and stable operations national critical payments infrastructure for our customers in Europe. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses a mindset of delivering the highest level of quality for the critical services we deliver. The team is part of a larger organisation that delivers to many countries around the world, creating opportunities to also seek global challenges as part of our global market presence.

Role

In this position, you will:

• Be a part of a dedicated team with the operational responsibility of national critical payment infrastructure the given country

• Ensure all platforms in production are operating according to customer commitments, i.e. stable, secure, maintained and compliant

• Collaborate closely with our customers and other stakeholders

• Manage and process our operational commitments, including change requests, incident resolution, SLAs, invoicing, etc

• Interact with IT teams in both Denmark and Norway

• Proactively strive for efficiency and improvements in operations; identifying and executing on improvement initiatives

All About You

We look for a candidate with the following capabilities and qualifications :

• Strong drive and high level of accountability. Service minded.

• Great analytical skills

• Work well under pressure. Any operational disturbance on a critical payment system requires timely and correct response.

• Self-motivated and ability to work both independently and in a team environment

• Knowledge and experience with payment flows is an advantage

• Ability to learn and understand advanced payment solutions in detail

• Good team and cooperation skills

• Excellent verbal and written communications skills (English required, additional Scandinavian language an advantage)

• Live well with an environment undergoing significant change, internally as well as externally

• Experience with agile ways of working and SCRUM-teams is an advantage

• Proficient and experienced user in MS Office applications – Outlook, Word, Excel and Power Point

Bachelor degree or higher required (relevant work experience may compensate)

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-167938

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