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Job Information

MasterCard Director of Security Monitoring & Response (BCP) in Copenhagen, Denmark

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director of Security Monitoring & Response (BCP)

This role reports to the Resilience Planning Director as a member of Mastercard’s Corporate Security Enterprise Resilience Team.

Primarily responsible for driving and implementing Business Continuity Program (includes full life cycle for Crisis Management and Business Continuity, minimal Technical Recovery activities) for a critical Mastercard solutions and associated offices. This ‘hands on’ execution role is expected to work independently, implementing policy and procedures from global Enterprise Resilience.


 Implement Enterprise Resilience program structure to appropriate level for ensuring certification to ISO27001 standard

 Quickly understand and partner with services team members to implement program and support regulatory compliance for all jurisdictions in which this business entity operates

 Perform business impact analysis and risk assessment coordination, business continuity planning and exercises while applying detailed quality assurance and support for your business partners

 Ensuring business continuity levels and capabilities of third parties are compliant with risk management mandates

 Perform as a Crisis Management subject matter expert to set-up this entity with the proper construct and response model including plans and exercises with strategic partners

 Train business partners on the program’s roles and responsibilities, and ensure all staff within the entity are knowledgeable of our requirements

 Partner with global Enterprise Resilience staff to understand location-specific crisis management and business continuity recovery procedures and standardization

 Build key business relationships within the entity and become a trusted partner to further embed a business continuity culture

 Provides consultation to management and Identify opportunities to implement process improvements

Experience & Qualifications:

 Knowledge and experience of ISO27001 certification maintenance and/or implementation, and application of or knowledge of ISO22301

 Demonstrable experience of working within regulated environments required; regulator liaison experience advantageous

 Strong experience in business impact analysis, resilience risk assessment and business continuity plan design required

 Experience in designing, facilitating and reporting on complex, scenario-based crisis management exercises and situations

 Knowledge of executing or understanding technology recovery exercise; technology background advantageous

 Demonstrable experience managing business continuity third party risk process

 Experience with data incident preparedness and response, including cyber security experience or accreditation advantageous

 Financial services experience advantageous

 Bachelor’s degree preferably related to Emergency Management, Information Technology, Business, Engineering or equivalent combination of experience and formal education

 Excellent written and spoken English language communication skills are a core requirement

 Preferred CBCI (Business Continuity Institute) or CBCP (DRI) accreditation or similar; more advanced accreditation advantageous

 Experience in the design and delivery or management information metrics advantageous

Personal Qualities:

 Calm under pressure

 Ability to drive consistent and repeatable results with limited supervision

 Understands when to escalate

 Strong influencing and decision-making skills

 Excellent oral and written communication and presentation skills

 Develops relationships with people at all levels and in various functions and specialties of organizations, both in external and internal environments

 Be personable yet able to challenge/question constructively when necessary

 High attention to detail

 Delivery in an accurate, consistent and complete manner

 Copes well in a dynamic, complex environment

 Ability to define and implement solutions based on strategic direction

 Willingness to undertake some travel as applicable, primarily in Northern Europe but at times might be international

 Passion for personal development and learning

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-121366