Mastercard Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Specialist, Product Experience Design

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Specialist, Product Experience Design

Role Overview

As a User Experience Designer (Specialist, Product Experience Design) at Mastercard Data & Services, you will thrive at the intersection of design, data, and technology. You will have the unique opportunity to deliver design solutions and artifacts for various B2B & B2B2C digital data products from concept to launch through the Design Thinking process and agile execution. Working in a cross-functional environment, you will be expected to collaborate closely with product managers, developers, researchers, data scientist, and SMEs of various domains such as FI, Retail & Commerce, Loyalty, etc. to deliver optimal user experience to our customers.

Key Responsibilities

Ownership

• Contribute to and own parts of design process and deliverables

• Help advocate for the importance of design thinking mindset

Collaborate

• Participate in Design Thinking activities with stakeholders, SME, and fellow designers

• Collaborate cross-functionally to deliver user-centered design solutions

• Collaborate with researchers to understand user’s needs and behaviors

Design

• Through pair-design process, select and conduct appropriate user-centered design techniques

• Effectively propose design decisions, heavily influenced by user research findings

• Create and test design solutions through an iterative process

• Produce and iterate on experience artifacts including user flows, information architecture, wireframes, prototypes, low/high fidelity sketches, and design specifications

• Study and adopt the design system to deliver digital product fully aligned with Mastercard’s design standard

Team Culture

• Contribute to team values and culture priorities

All About You

• Relevant professional experience at least 1yr

• Some exposure to UX design for digital products from concept to launch

• Excellent interaction design skills in prototyping, interaction models and other relevant areas

• Ability to leverage and follow design systems

• Ability to translate complex information into clean and aesthetic design outputs

• A bachelor’s degree or equivalent combination of experience and formal education

• Ability to travel: anticipated to be less than 20%

Preferred Qualifications

• Passion for data products, including data/information visualization

• Some experience in (and appreciation for) rapid prototyping and Lean UX

• Passion for working in a global, highly diverse, multicultural working environment

• Specialized training/experience in User Experience Design, User Interface Design, Human factors, Usability, or Information Design strongly preferred

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-151439