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MasterCard Strategic Client Success Manager in California

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Strategic Client Success Manager

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is

to connect and power an inclusive, digital economy that benefits everyone,

everywhere by making transactions safe, simple, smart, and accessible. Using

secure data and networks, partnerships and passion, our innovations and solutions

help individuals, financial institutions, governments, and businesses realize their

greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and

outside of our company. With connections across more than 210 countries and

territories, we are building a sustainable world that unlocks priceless possibilities for

all.

Overview

The Client Success team is looking for a Strategic Client Success Manager (CSM) to

act as the daily liaison between Mastercard and our strategic clients and partners, ensuring their success and complete satisfaction with our products and services. As a key member of a rapidly growing Client Success organization, your primary responsibility will be to develop and maintain strong relationships with our client base helping to grow the existing business. This will be achieved by working closely with each client emphasizing a strong client connection, providing valuable insights and giving personal account support. You will work with some the largest financial companies in the

world who are actively embracing the digitization of financial data.

Role

In this client-facing position, you will:

Become knowledgeable of Mastercard solutions and service offerings, including business

solutions and implementation methodologies

Manage client relationships and become the trusted advisor

Work with and support Strategic Sales through upsell opportunities

Work to ensure customer satisfaction with Mastercard products and services by

anticipating client needs and understanding the overall vision of their company

Collaborate cross-functionally within Mastercard to provide outstanding client support

Advocate for the needs of clients to leaders in different departments

Understand clients' business challenges and industry trends and consult on how

Mastercard can help them achieve their objectives

Establish success plans that clarify client goals and enable them to measure their

All About You

The ideal candidate for this position should have:

Strong organizational, managerial, and personal skills to successfully communicate

and negotiate with internal and external customers

Excellent presentation skills and ability to communicate with C-level business

executives

Service driven with a desire to see clients succeed

Strategic mindset and ability to understand client and industry objectives

Excellent problem-solving techniques and issue management skills

Great verbal and written skills

Proactive and highly organized

Self-driven, motivated and results oriented

A intermediate or advanced (preferred) level of client management experience (mortgage experience a plus)

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information

security. All activities involving access to Mastercard assets, information, and

networks comes with an inherent risk to the organization and therefore, it is

expected that the successful candidate for this position must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with

Mastercard’s guidelines.

NOTE: Candidates go through a thorough screening and interview process. There is

no need to include all preferred skills in the job description.

Updated 27 May 2022

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-167118

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