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Job Information

MasterCard Specialist, Implementation in Cairo, Egypt

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Specialist, Implementation

Job Description Summary

MasterCard Technologies is at the heart of MasterCard, operating an integrated global payments processing platform. MasterCard Technologies' responsibilities span across the following areas: networking, transaction processing, value-added/hosted services, technology, software development, innovation (MasterCard labs) and Technology Service Support.

The Technology Service Support (TSS) department focuses on delivering quality delivery for our customers and agile responsiveness to our business. Part of TSS, the Customer Implementation Services (CIS) provides implementation of new and existing MasterCard electronic payment products and services.

As a CIS project manager, you will coordinate processing implementation projects of technical and non-technical nature. In a customer-facing environment, you will deliver standard and occasionally complex implementation projects, ensuring their quality and reliability by applying MasterCard project coordination methodology.

The focus of the work will be on infrastructure, connectivity, additional business, new products & services, supporting the MasterCard transaction processing growth in the Asia Pacific / Middle East & Africa region.

The position is based in Dubai, United Arab Emirates

Major Accountabilities:

• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.

• Execute customer projects end-to-end, maintaining high quality standard.

• Assess and document customer needs, and translate them into MasterCard products and services

• Guide customers through applicable MasterCard processing rules, specification and documentation

• Identify appropriate processing implementation support documentation (contracts, agreements, forms etc…) to be provided by customers,

• Handle multiple customer processing implementation projects in parallel.

• Provide external and internal trainings,

• Coach junior colleagues

Education (preferred):

Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.

Knowledge/Experience (preferred):

• “Information Technology” system knowledge, with good understanding of network technology, applications, and project management.

• Strong knowledge in payment transaction processing and industry business principles.

• Good understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles.

• Good understanding of the 4 party model and the full transaction lifecycle for MasterCard brands


• Ability to interact well with the customer

• Good verbal and written communication skills, with ability to leverage these skills in a teaching environment (technical or business oriented)

• Self Starter with a desire to learn independently

• Good project management skills

• Ability to manage change in a technical work environment

• Ability to understand theory /principles with business impact and apply this understanding to the work environment

• Ability to work in a matrixed organizations and cross functional teams

• Ability to provide basic training and overview of the functions within CIS

• Is a team player

• Ability to work in an ambiguous environment

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-133947