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MasterCard Director MNO Product Development (Global Emerging Market Solutions) in Cairo, Egypt

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director MNO Product Development (Global Emerging Market Solutions)

Overview:

The Global MNO Solutions team within Emerging Markets Solutions is part of the Global Acceptance Solutions organization. It is a global Product & Engineering function with end-to-end responsibility for making great products, solutions and propositions for Mobile Network Operators that delight the user and allow the MNO, Mastercard and our partners, to achieve our goals of digitization, diversification, and financial inclusion. The team is being formed with the vision to ‘Make Mastercard the Best Way to Pay in Emerging Markets’. This can be achieved by being the best payment solution provider for Mobile Operators trying to achieve financial inclusion. Also by being the most convenient and scalable payment solution for P2M (paying a merchant, utility provider, government, particularly e-Commerce) for P2P (paying a friend, family, remittances) or to get paid. Therefore, making Mastercard relevant and scaled in markets where plastic card + POS terminal on a 4 party interchange model hasn’t made an impact or reached critical mass over the last 50 years. Mobile Money is being quickly adopted by consumers and businesses that can trigger many payment use-cases away from plastic card + POS terminal payment mode.

Role:

This role is responsible for designing, developing, bringing to market and managing products and solutions that meet Mastercard strategy and address needs in emerging markets broadly, with a key focus on the MNO vertical.

This role works together with colleagues in Mastercard Regional Product Organizations, Customer Solution Centres, Account management teams, close to our customers and partners in the MNO space.

This role takes a holistic approach to product and is ultimately responsible for creating the ‘right solution’; using the entire range of company products and services (digital payments and beyond including cards payments, cyber & intelligence, data science etc.) to construct the proposition that best meets the needs of the Mobile Network Operator vertical and in Emerging Markets through other channels.

This role is part of a newly formed team and as such the job description will evolve over time - albeit within the broader parameters of Emerging Markets and Product Development / Management. Therefore, the ideal candidate must have the subject matter expertise, skillset and acumen, to identify and work on new goals and grow the role beyond the initial job description, with the help of his/her manager.

Specifically, this role will have the following responsibilities:

  • Generates and evaluates ideas to enhance MasterCard’s suite of product offerings and create a competitive advantage

  • Drives development of new products in anticipation of, or in response to, customer needs, market trends, competitive needs and opportunities

  • Leads and fully owns the definition and execution of a product platform strategy and execution plan, encompassing mastercard and 3rd party partners, to enable significantly better delivery of solutions to the MNO vertical

  • Designs, develops and writes product requirements including but not limited to Business Requirements Definition, Solution Requirements Definition, Customer Journeys/Flows, Customer Personas, and other suitable, best-in-class

  • Develops and presents business cases for new business and product opportunities; determines market size and market opportunity size for new products

  • Initiates and directs qualitative and quantitative market research to validate trends and competitive opportunities for developing new products

  • Responsible for project management for key projects with O&T and other mastercard units

All about you:

The right candidate must be experienced in the fields of deep tech, mobile payments, mobile and e-money, and digital finance and payments industries and must possess a strategic and problem-solving mindset. He/she must be a strong communicator at an executive and senior management level, as well as have an equally sharp ability to listen, understand and interpret complex customer needs and market dynamics, and finally to execute and deliver products to the market.

The right candidate must have the following attributes:

  • Must be a design thinking qualified practitioner

  • Must have relevant experience in, and well-rounded understanding of, products and/or sales for addressing the needs of un-served, under-served and banked segments

  • Must possess strong track record in working closely with customers in a consultative sales and product development context

  • Must be familiar with APIs, mobile app development, software development, developer zones, open banking in order to be able to work with colleagues in technology and in 3rd party partners, manage projects and provide oversight

  • Broad knowledge of payments / mastercard product and services; familiarity with MasterCard’s digital payments solutions is a strong plus

  • Knowledge of p2p networks, micro-lending, digital credit, digital payments, payments orchestration, digital financial services, embedded finance preferred

  • Professional experience working for a B2B or B2C tech company preferred

  • Must be self-sufficient and able to make the most of opportunities and maintain self-discipline despite setbacks

  • MBA degree from a leading business school is preferred

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-146166

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