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MasterCard Senior Specialist, Product Management in Bucharest, Romania

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Specialist, Product Management

Overview

The Loyalty Solutions team is looking for a Senior Specialist, Product management to act as a business owner and manage long-term and short-term strategic initiatives to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role

In this client-facing position, you will:

• Partner with Customers (any segment) in High Growth European Markets to identify business opportunities, solve problems, and deliver Loyalty services.

• Lead the program management and support implementation of new Loyalty products and services, including Benefits&Insurance and Rewards&Offers, both one-to-one and market-wide initiatives

• Support product management team efforts in developing strategic business plans and product roadmaps

• Work with internal Mastercard teams to analyze internal and external stakeholder needs and issues

• Provide input into profitability targets for different products, take responsibility for driving Loyalty revenue

• Communicate new information, industry trends and market insights to internal and external stakeholders

• Track progress and report on project plans for creation and implementation of new product features and enhancements

• Support development of internal knowledge documents such as case studies and industry best practices

• Support development of sales strategy and objectives, and provide training, material development, and product expertise for sales

• Support the development of business cases and requirements for product enhancements

• Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, manager, the client

• Acquire and maintain a deep understanding of supported services to train customer and internal stakeholders

• Require minimum guidance on execution, be responsible for own work assignments and take the initiative to resolve issues and meet deadlines.

• Responsible for accurately tracking opportunities and project progressions within track reports and SF where applicable

All About You

• Experience in project management, reviewing data reports and developing preliminary product adjustment recommendations

• Ability to prioritize and manage multiple activities/ initiatives in parallel according to the agreed priorities. Ability to maintain effectiveness under pressure

• Outstanding communication skills to present relevant programme information to management and stakeholders

• Attentive to details with an ability to understand and manage both operational and sales processes

• Ability to hear the customer in order to find out what their needs are and how a product or service can help

• Strong technical aptitude with the ability to absorb technical information and apply to business solutions

• Experienced user of Excel and PowerPoint

• Strong team player, quick learning

• Fluent English required, Romanian and Bulgarian languages are advantageous

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-169664

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