MasterCard Systems Analyst in Brisbane, Australia

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Systems Analyst


APAC Regional Infrastructure Delivery manage our systems, networks and data centres, with a goal to deliver secure, scalable and resilient infrastructure and software deployment capability for our solutions globally

Effectively contribute to the implementation and maintenance of highly secure and highly available networks for globally hosted payments solutions


Complete initial scoping and impact analysis (including Operations €œRequirements€ documentation) in conjunction with requesting team

Meets with Operations delivery teams and application teams to discuss and elicit under-the-surface needs and translate them into specific infrastructure/system requirements

Identifies solutions for less complex, more common requests

Creates/recommends solutions for more complex efforts and identifies technical aspects requiring more in depth design/solutions from Operations delivery teams

Creates initial features/stories for impacted delivery teams

Manages initiatives and large features

Provides the traditional Project Management support to manage the execution of initiatives and features

Manages risks and dependencies, escalates and tracks impediments, and communicates with stakeholders

Works with the Program Team to break initiatives down into features and size them in Feature Points.

Slots features into PIs based on business priorities, capacity, and feature point estimates

Assist with creation and tracking of GSM tickets

All About You

Demonstrated experience in the areas of Change Management and Project Management

Demonstrated experience in an application lifecycle management tool (EG CA Agile ALM)

Demonstrated experience in the maintenance and ongoing support of hosted software and hardware configurations using web technologies in production environments

Understanding of TCP/IP network troubleshooting knowledge €“ Routing, Switching, Firewalls, SSL

Understanding of Data Centre Facilities Management (racking/provisioning of kit, cabling, labelling)

Understanding of VMware €“ Deployment, Monitoring, Management, Patching, Storage

Tertiary qualifications in Information Technology, Computer Science, or a related discipline

Equal Opportunity Employer
Requisition ID: R-62756