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MasterCard Technical Product Owner in Boston, Massachusetts

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Technical Product Owner


Are you a technical product owner who wants to have a direct impact on the growth of a platform used by some of the world’s leading brands? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development?

SessionM, a Mastercard Company, provides a customer engagement platform empowering global brands to forge stronger and more profitable customer relationships. We partner with brands to drive marketing transformation through innovative technology and services. We are headquartered in Boston with offices around the world including Prague.


We are looking for an experienced Technical Product Owner to join our team and help us build towards the future. Our Technical Product Owners (TPOs) bring the voice of the customer to Engineering, working closely with technical teams to maximize the delivery of value across the portfolio within our scrum execution model. In this role, you provide business context to scrum teams and ensure the focus is on delivering value in accordance with strategic priorities.

You get to dive as deep as you want into the tech stack, the integration patterns, the organizational capabilities, and the company-wide assets that can be leveraged to provide technical solutions to customer problems. You will partner with SessionM clients and client representatives, including, product managers, delivery, support and sales team members, to contribute to the strategies, roadmap planning, design choices, and backlog creation necessary to deliver high-profile new features and capabilities and high-value product increments.

You may drive the value creation of a feature through the full stack or may drive an initiative which spans multiple teams and integrations.

All About You

Demonstrated ability to operate with independence and autonomy

Experience defining and building cloud-native software products as a platform at scale with a deep understanding of those platforms' capabilities and underlying technologies

Both solution and technology-oriented: understands solution needs and ensures team works to create increments that deliver value

Demonstrated experience breaking down problems, organizing work, planning sprints, and operating in agile delivery models (Scrum, Kanban, etc.)

Enjoys diving deep to understand the needs of all stakeholders, converting those needs into an effective backlog, and making trade offs so that the squads are focused on delivering the best possible value aligned with our strategic goals

Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams

Can debate with credibility the engineering delivery strategy with business teams, architects, engineers, and designers

Can communicate to executives, peers, and staff with impact, eloquence, respect, and authenticity

Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization

Comfortable giving and receiving critical feedback with a focus on collective improvement

What you’ll be doing

Proactively work with teams to plan, execute, and deliver value-based increments from inception to completion related to a known product or platform domain, technology, or initiative

Work as an embedded member of 2-3 scrum teams and have the technical credibility to drive constructive discussions and decisions on priority, interdependencies, and related processes

Collaborate with Engineering Managers on resources, scope, prioritization, processes, deliverables if needed

Responsible for team backlog - managing, grooming, and prioritizing with the team; drive sprint goals and lead certain scrum events.

Determine the sequencing of work so engineering execution can be optimized for value delivery

Support self-organizing scrum teams

Support process improvements

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-118686