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MasterCard Manager, Account Management in Bogota, Colombia

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Account Management

Overview

Expand MasterCard business by delivering the best payment solutions. Deploy a strategy to benefit our business partners, consumers, government and communities. Support the business development team in delivering value to customers. Identify new opportunities by leveraging Mastercard technology, transaction information, tools, and other resources.

Role

Execute the account initiatives and campaigns by understanding and knowing payments industry players, products, technologies, etc., identifying business opportunities and delivering strong commercial execution, leveraging MasterCard´s products & services value proposition to manage account´s pain points, by understanding their competitive advantage and milestones.

• Execute assigned projects/initiatives focus on meeting annual targets by managing specific products lifecycle, being responsible for such product P&L performance (drivers and revenue lines), optimizing such product performance by negotiating and leading on a daily basis at Manager level within Products and Portfolio Management account teams.

• Execute successfully projects and initiatives through a strong relationship with the account and ensure alignment with all MasterCard internal areas, leading internal MasterCard teams (Products, Marketing, etc.), executing projects aligned with bank´s strategy and financial requirements.

• Improve MasterCard acquisition, activation, usage and retention by leading all activities related to the account´s MasterCard assets, from complying with internal processes to designing and executing campaigns, leading marketing effort, and overall assets management process. Ensure successful execution of assets campaigns, aligned with the business strategy, through relating and negotiating with Account Managers (and MasterCard teams (Products, Portfolio Management, Marketing, etc.).

• Generate analysis, reports, presentations, etc. on account and market performance (GDV, accounts, average spend, etc. growth, trends, etc.) on all portfolios for internal and external purposes. Ensures account has a sustained opportunity pipeline, reflected in Salesforce.com

• Responsible for the account management/business development of the customers. Execute strategic/tactical plans to enhance customer and MasterCard profitability to deliver against account team targets for MasterCard products & services

• Responsible for the ongoing tracking of customer’s performance at a business, portfolio, and product level. Analyze customer’s business through profitability modeling, financial forecasting and competitive analysis to direct sales strategies.

All About You

• Consulting, consumer products, consumer finance or marketing background

• Problem-solving, research and analytical skills

• Demonstrated IT literacy to work with tools, databases and applications

• Excellent oral and written communication skills in Spanish and English

• Bachelor’s degree in Business Administration, Economics, Engineering or similar

• Dynamic, energetic, team performer

• Self-driven, able to work in small office environment

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-178920

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