Mastercard Jobs

Job Information

MasterCard Director, Business Development NAM in Austin, Texas

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Business Development NAM

Who is Mastercard:

At Ethoca, you can join a team of top business and technology innovators who are transforming the industry. We are changing the payments landscape and reinventing the way global merchants and issuers collaborate, through real-time data exchange, to create efficiencies and elevate consumer experiences. Our relentless customer focus is what makes us a multi award-winning business.

We believe that when people come together, it unlocks potential. Our collaborative environment enables our teams to deliver and develop solutions that provide safety, security, and convenience for our customers.


Ethoca is a place where risk-takers thrive, change makers excel, and innovators shape a better tomorrow. Innovation requires taking thoughtful risks and moving with speed and agility, so that’s what we do. We invite our employees to bring their hearts, minds, and whole selves to work every day to push boundaries and dream up new possibilities!

Ethoca, a Mastercard Company, is looking for a Director, Business Development, North America.


Ethoca is viewed as an extremely successful “Gold Standard” Mastercard acquisition / integration. To support our continued scaling, growth and success, we are seeking an experienced Sales and Client Management Leader to manage some strategic enterprise accounts, together with the commercial leadership of a one of our large merchant portfolios.

Utilize a consultative sales approach and maintain flexibility to adapt solutions and offerings that fit the technical and business buyer’s needs to create a long-term trusted relationship and grow revenue.

Serve as an ambassador for Ethoca at industry tradeshows and networking events, positioning Ethoca as a business partner, thought leader, and trusted advisor.

Reporting to Ethoca VP, Global Business Development, the successful candidate will work closely with both the Ethoca and Mastercard teams to sell, implement and optimize Ethoca’s innovative award-winning solutions with formally “ringfenced” customers (for example, other card schemes).

Furthermore, to optimize the pricing and revenue coming from a large portfolio of merchants who are looked after by our Customer Success and Concierge team (but who do not have dedicated Account Managers).

Location is flexible. Able to travel to support business needs.


Accountable for deepening and strengthening customer relationship and driving overall customer satisfaction.

Design and execute strategies that deliver integrated solutions, sales and revenue growth and value creation for both Ethoca and the customer.

Collaborate with the customers to establish and execute annual business planning and quarterly reviews to establish, monitor and report progress against joint objectives.

Ensure strategic engagement at multiple levels with identified decision makers and key influencers.

Analyze customer’s and/or merchant portfolio business through profitability modeling, financial forecasting and competitive analysis.

Initiate high-level interactive business conversations with key decision makers around new or emerging opportunities with focus on bringing new revenue opportunities to Ethoca.


Several years’ experience commercializing recurring fee SaaS contracts with Financial Institutions (Issuers) and ideally also Merchants.

Deep knowledge of the card and payments industry, with strong understanding of disputes and chargebacks preferred.

Thorough understanding of fintechs, digital disruption and end-consumer payment or personal financial management tools and the effective use of digital banking channels.

History of driving complex initiatives and/or leading customer accounts, relationships, and large cross-functional projects in a collaborative manner.

Solid analytical capabilities and ability to leverage data and analysis into opportunities.

Demonstrated proficiency in coordinating multiple internal organizations to support complex customers.

Demonstrate effective leadership, negotiation and problem resolution skills.

Proven client relationship skills with strong negotiation capabilities and demonstrated influencing, presentation, and communication skills.

Thrive in a start-up/entrepreneurial results-oriented environment and collaborative company culture.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-181390