MasterCard Account Manager, Loyalty Solutions in Auckland, New Zealand

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Account Manager, Loyalty Solutions

Overview

Mastercard Loyalty Solutions NZ supports Mastercard Account Leads to implement loyalty strategies within key issuing clients.

We hold key relationships within issuing clients and also our merchant partners. We help both achieve revenue and customer engagement targets, create and manage the relationships and partnerships with NZ based merchants and support MasterCard by providing relevant merchant offers to key issuers customers.

Do you thrive on managing multiple relationships and accounts?

Do you like the variety of dealing with many and varied clients across a wide range of categories?

Do you enjoy the challenge of finding and creating new opportunities?

Role

Main point of contact for merchant partners, providing day to day management, establishing productive, professional relationships with key personnel in assigned accounts.

Oversees client engagement strategy including one to one relationship planning, strategic review schedule, business review schedule and ongoing WIP meeting schedule and documentation.

Generates leads, manages sales calls and develops client proposals leveraging sales materials created by product leads.

Maintains high customer satisfaction ratings based on qualitative and quantitative client survey.

Understand our merchant client and partner competitive environments and industries. Feed this knowledge back to our clients as part of regular reviews and strategic account plans.

Conduct market development activities and drive market preparation activities, translating marketing strategy to sales and account strategies and channel management approaches if appropriate.

All About You

You will have knowledge of the NZ merchant / retail market with previous account management experience in this market.

You will have project management skills and an ability to manage multiple accounts and projects at once.

High level of business acumen and an understanding of what commercial levers are important to different businesses.

An understanding of the loyalty and rewards sector.

Strong listening skills

Strong relationship building skills

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-66792