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MasterCard Customer Delivery, Intern in Athens, Greece

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at https://www.priceless.com/ ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Customer Delivery, Intern

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Overview

The Mastercard Intern Program is a (maximum) 6 months comprehensive program where graduates/undergraduates on their final year, will gain hands on real work-life skills while having fun and contributing to a global company.

The program is open to:

-Recent graduates and undergraduates who are one year in advance of graduating

-Evidence of strong academics

-Excellent knowledge of English language

-Innovative thinking and ability to partner across the organization

Job Title, REF: 200

Customer Delivery, Intern

Customer Delivery Europe is in the center of the Mastercard Europe organization and the key contact between the Divisions, Operations and Technology, Global Products & Solutions and other business units.

Role:

This role is in the Customer Delivery team, whose specific purpose is to:

• Take responsibility for working with every stakeholder, internally and externally, to ensure successful delivery of our products in the different markets

• Conduct technical reviews and analysis

• Discuss with the customers on applicable technical / product / rules changes & enhancements

• Gather feedback on the impacts and relay customer requirements to internal teams

The responsibilities of this role are the following:

• Ensure the end-to-end delivery of business initiatives for the markets

• Take ownership of the delivery of solutions after the sale has completed by initiating and driving the complete implementation process with delivery units such as product, franchise and technology, to ensure business requirements are fulfilled and product readiness is guaranteed

• Act as key point of contact with customer and sales team. This requires a tight collaboration with different functional entities within Customer Delivery and throughout Mastercard

• Provide delivery solution consultancy and support pre-sales and business development for country and account managers to ensure that opportunities are assessed and feasible solutions provided

• Provide enhanced Project or Program management for standard initiatives. Maintain a workplan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones.

• Provide regular updates to customer and Mastercard management. Support the post execution review process including project closing meeting with sales team and customer.

Partner with all regional/country contacts and other internal Mastercard contacts/functions as applicable to achieve business objectives and increase the customer's overall satisfaction with Mastercard.]

• Act as contact for all service level, operational issues. Ensure problems of varying complexity are resolved to the customer's satisfaction and take accountability for the customer's overall delivery satisfaction with Mastercard.

• Analyze and optimize customer operational performance.

All About You:

-Customer-facing skills

-Fluent in Greek and English

-Ability to grasp technology issues and translate them into solutions to problems and/or to address business opportunities

-Project management skills would be appreciated; Personal organization and priority management

-Must demonstrate effective leadership, communication and negotiation skills.

-Strong analytical/problem solving and planning skills

-University/college education

-Equivalent work experience with emphasis on information technology and/or on payment industry could be considered a plus

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-74018

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