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MasterCard Manager, DevOps in Arlington, Virginia

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, DevOps

Job Description:

The Commercial BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.

Are you a born problem solver who loves to figure out how something works?

Are you a CI/CD geek who loves all things automation?

Do you have a low tolerance for manual work and look to automate everything you can?

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.


The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.


Manage and drive end-to-end process design, improvements, automation and management of the release engineering practice,

Provide analysis to inform and educate tactical and strategic need for new telemetry

Develop highly functional teams through coaching, inspiring, goal setting, and a commitment to employee growth and development

Be an active advisor of best practices in release engineering too stakeholders and partners

Partner with Mastercard DevOps team to define software release process, and develop best practices and tools that allow Mastercard Commercial product development teams to control and run their own release processes

Engineer & manage the CI/CD pipeline tool chains needed by Mastercard Commercial team

Operationalize automation that optimizes and mechanizes the application release process, including the development of infrastructure CD automation

Operationalize Infrastructure-As-Code and Configuration-As-Code automation artifacts, collaborating with component technology SMEs to integrate automation modules

Build & operate automation infrastructure, and helper mechanisms for developers to leverage test harnesses

Design and implement processes or systems to increase product quality through automation

Investigate and triage customer reported issues and determine ways to automate the failure cases

Manage relationships and coordinate work between different teams at different locations

Own the process and conduct Release Readiness reviews for lower and upper environments

Produce Deployment, Run Books and Implementation Plans

Release Reporting per Release Schedule

Communicate release details and schedules to the stakeholders as required

Negotiate, plan and manage all release activities

Continually work towards making improvements in the release process

Collaborate and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.

Develop scripts and automation tools used to build, integrate, and deploy software releases to various platforms

Researches new configuration management methodologies and technologies

Provides separation of duties between developers and production systems.

The team members supporting the Dev Ops pipeline will:

Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process.

Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline.

Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.

Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus.


· BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.

· Experience with algorithms, data structures, scripting, pipeline management, and software design.

· Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

· Ability to help debug and optimize code and automate routine tasks.

· We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.

· Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.

· Interest in designing, analyzing and troubleshooting large-scale distributed systems.

· We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

· For work on our dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-91653