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MasterCard Lead Product Manager - Technical in Arlington, Virginia

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Lead Product Manager - Technical


If you are highly self-motivated, have strong customer focus combined with a sound technical background and a bent for iterating and improving on key customer and consumer experience metrics, while also demonstrating entrepreneurial grit to own and get things done, this role is for YOU!

Mastercard Installments - Buy Now, Pay Later team is looking for a Lead Product Manager - Technical to engage with our ever-growing NAM region customer pipeline, and iteratively improve their on-boarding experience for our installments product line. As a regional PM-T, you will not only work alongside developers handling unique challenges for each customer in our pipeline, but you will also play a critical role in the continuous discovery feedback loop providing insights of opportunities for product and service enhancements. We are looking for someone who is passionate about working backwards from direct customer engagement. The ideal candidate should have previous success handling ambiguity and fast-pace environment by creating organization and structure, as well as solid working relationships with cross-functional and geographically dispersed teams through written and verbal communication.

Key Responsibilities

  • Lead customer engagement success definition: Own and drive the customer working backwards strategy, short and long term goals, documentation (PRDs & FAQs) to help inform the direction of success and feedback loop mechanisms.

  • Drive product, service and technology vision: Assumptions testing and experimentation to improve customer engagement model, and onboarding experience, as well as capturing raw feedback to influence future roadmap decisions.

  • Lead Product Launch: Own the definition and/or GTM plan to deliver results that ensure the customer and business goals are met in operational launch plans.

  • Lead Product Operations: Including monitoring and response to customer feedback, continuous product improvement and business growth.

  • Ensure continuous interaction with Cross Functional Teams: Including working closing with geographically diverse teams consisting of UX designers, Engineers, TPMs and executive leadership, making tradeoffs based on customer requirements, QA/testing of the product.


  • 5+ years of experience in product, program or service management with technology.

  • Experience with organizing and coordinating customer activities with product development roadmaps.

  • Experience with defining and organizing customer objectives, goals, strategies and metrics.

  • Experience with defining hypothesis statements and experiments.

  • Experience with facilitating technical and non-technical virtual workshops, trainings and/or problem solving meetings.

  • Experience with converting customer use cases into actionable and testable backlog and owning prioritization.

  • Understands the technologies, architecture design and features that support customer jobs to be done and are able to contribute to technical discussions, decisions and strategy related to a product.

  • Experience completing end-to-end delivery of software changes or customer onboarding experience that focuses on learning outcomes and metrics to drive continuous improvement.


  • 7+ years in Technical Product Management

  • Demonstrated solid judgment and effective communication skills. Ability to see the big picture, while navigating technology and customer development decisions and trade-offs.

  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.

  • Proven track record for contributing to the teams agility and flow through experiments that focus on simplification

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-139334