MasterCard Retail Managing Consultant in Toronto, Canada
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Retail Managing Consultant
Mastercard Advisors, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, information and risk management services to financial institutions and merchants worldwide.
With its unique category expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the payments lifecycle, Mastercard Advisors addresses the challenges and opportunities of its clients, enhances Mastercard's strategic and tactical performance and establishes Mastercard's global thought-leadership pre-eminence.
The Retail Managing Consultant (MC) is responsible for team and client engagement management. This individual will help build the retail consulting services practice in North America, leveraging their analytic experience and retail market knowledge to identify new services and solve for client needs.
The MC will actively contribute to the Advisors business in the following ways:
Leads Project Engagements:
Drives the development of strategies and programs for large, strategically important regional and global retail clients
Independently defines area of analysis, synthesizes own insights and identifies relevant implications
Identifies and proactively manages engagement risks
Owns the development of engagement recommendations - prepares and delivers presentations to client and other key stakeholders
Manages & Develops Internal Resources:
Skillfully manages engagement resources by delegating and overseeing all project-related work
Proactively shares best practices and engagement learning amongst team members
Actively participates in and contributes to talent development, management and recruiting
Leads by example - is a valued and respected member of the Advisors team
Contributes to Advisors Business Process and Practice Development:
Energetically participates in the rapid growth of the Advisors retail consulting services business by identifying and working towards areas of improvement to business process and strategy
Contributes to client account plans, business proposal preparation and on-sell work from previous engagements
Adheres to all consulting processes including weekly time reporting and forecasting
Educates the broader Mastercard business on Advisors retail consulting services capabilities and engagements
Proactively Manages Key Stakeholders & Corresponding Needs:
Develops day-to-day working relationship with all engagement stakeholders (clients, account management, business development)
Leverages understanding of clients needs and agenda to provide creative input into project engagements
Works collaboratively with cross-functional teams throughout Mastercards Global Products and Services (e.g. Marketing, Emerging Payments, Core Products, etc)
Identifies and Delivers Retail Knowledge & Insights:
Supports intellectual capital development from client work and incorporate insights from related project research and initiatives (e.g. develops relevant industry POVs, contributes to white papers, etc)
All About You
Demonstrated experience in the areas of:
Retail, CPG or consumer products consulting expertise advising retail or consumer products clients on corporate strategy, customer segmentation, loyalty, customer experience, competitive benchmarking, etc.
Robust knowledge of North American retail landscape
Previous customer intelligence / analytics experience
Broad understanding of emerging retail trends and shift to digital
Experience synthesizing customer and transaction data into coherent, tangible recommendations
Strong undergraduate degree required (MBA preferred).
Management consulting experience or retail analytics required.
Direct retail, CPG or consumer products consulting services experience preferred.
Understanding of the role payments play in retail setting
Superior verbal and written communication skills
Excellent analytical skills and fluency in Microsoft Excel
Ability to work on a team or independently
Some travel is required (20-25%)
Equal Opportunity Employer
Requisition ID: R-52478