MasterCard Senior Engineer - Production Support in Pune, India
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Engineer - Production Support
Provide level 1 and Level 2 support to the applications deployed in the MasterCard environment
Ensure the up time and health check of the applications.
Resolving client queries and issues related to the applications
Working in a dynamic and customer sensitive environment
Liaising with the customer for understanding issues and providing application support
Provide technical support for issues raised by clients
Provide level 1 and Level 2 technical analysis for issues reported in the applications/system
Ensure the application uptime by following basic application housekeeping activities.
Debug the issues that are raised and provide the first level analysis.
Under the application and assist clients with queries and information.
Experience in support desirable
Technically skilled for (SQL/UNIX/Java) to work independently or with minimum supervision
Customer centric approach/outlook.
All About You
Having previous experience in production support environment.
Bachelors degree with working knowledge of PL/SQL and UNIX.
Knowledge of payments domain desirable
Equal Opportunity Employer
Requisition ID: R-52902