MasterCard Senior Engineer - Production Support in Pune, India

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Engineer - Production Support

Provide level 1 and Level 2 support to the applications deployed in the MasterCard environment

Ensure the up time and health check of the applications.

Resolving client queries and issues related to the applications

Working in a dynamic and customer sensitive environment

Liaising with the customer for understanding issues and providing application support

Role

Provide technical support for issues raised by clients

Provide level 1 and Level 2 technical analysis for issues reported in the applications/system

Ensure the application uptime by following basic application housekeeping activities.

Debug the issues that are raised and provide the first level analysis.

Under the application and assist clients with queries and information.

Experience in support desirable

Technically skilled for (SQL/UNIX/Java) to work independently or with minimum supervision

Customer centric approach/outlook.

All About You

Having previous experience in production support environment.

Bachelors degree with working knowledge of PL/SQL and UNIX.

Knowledge of payments domain desirable

Equal Opportunity Employer
Requisition ID: R-52902