MasterCard Business Operations Administrator in Peterborough, United Kingdom

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Business Operations Administrator

Overview

As part of the Core Operations team, you will providing administrative support to our corporate clients through voice and non-voice activity, as well as general assistance to our clients€™ sales networks and the wider business

oDo you enjoy working as a team, with a drive to succeed?

oDo you strive to deliver an excellent level of customer service on every occasion?

oDo you have an eye for detail; able to adapt in a fast-paced environment?

Role

Handle inbound calls from selling agents, corporate offices and consumers.

Action and respond to non-voice queries, balance enquiries, transactional queries, and general assistance.

Perform e-Banking processes, ensuring all internet banking requests from customers are authorised and any errors are corrected.

Assist selling agents and head office locations in setting up of user access and maintaining relevant security of their accounts.

Investigate failed transactions and anomalies

Liaise with various technical and testing teams in order to test systems before launch.

All About You

An in depth knowledge of our products and programs is essential, along with:

oAccuracy and attention to detail, with excellent organisational skills

oConfidence in communicating with internal and external customers

oFlexibility of working patterns

oAbility to work independently, demonstrating initiative and self-motivation

oExcellent administrative skills

oPC literate

Experience in operational teams and customer service is highly desirable

Equal Opportunity Employer
Requisition ID: R-52244