MasterCard Vice President, Technology Account Management in O'Fallon, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Vice President, Technology Account Management
The Technology Account Management (TAM) segment lead role is enhanced with a focus on supporting customers that fall into enabling the payments ecosystem. The TAM payments ecosystem team lead and their employees are responsible for all aspects of technology and operational relationship with customers and their overall operational relationship with Mastercard. The TAM team lead must have a thorough understanding of the ecosystem segment business plans, operational environment, and use of Mastercard products/services. In addition, the TAM lead representative liaisons to other account team members (Advisors, Product, Marketing, etc.) and with MasterCards Operations and Technology division as new opportunities are surfaced, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas. This role will also be responsible for creating and contributing to the high performance culture within the Technology Account Management team, specifically focused on the ecosystem segment.
Do you thrive in a fast paced merchant facing environment?
Are you passionate about supporting the operational aspects of the payments industry?
Do you have a strong ability to collaborate cross functionally with business and technology teams?
Oversee the strategic development and execution of TAM support for the ecosystem vertical including; Processors, Acquirers, Digital Account Customers, Key Merchants and Digital Merchants.
Set clear goals and objectives for the Technology Account Management employees supporting the ecosystem segment and oversee achievement.
Provide regular coaching to enhance employees performance in achieving customer and personal objectives.
Collaborate with other team leads to develop strategies to enhance TAM contribution to NAM business objectives.
Collaborate with CAMs and NAM regional product to drive ecosystem readiness of prioritized NAM initiatives.
Coordinate and integrate annual and ad hoc business planning with customers and internal partners to prioritize strategic, mutually shared objectives.
Identify and deliver against customer and MasterCard business and corporate objectives, opportunities, and commitments.
Provide Voice of Customer feedback into proposed product development initiatives and rule changes.
Build, grow, and manage operational and technical relationship with Customers in market.
Oversee MasterCard activity related to the technology design and implementation of merchant projects to ensure merchants and Mastercards needs are met.
Grow and manage close working relationships with customer's executive- and decision-making-level contacts.
Identify customer needs and arrange for training and communication of operational enhancements to assist with awareness effort of the IBCU segment.
Drive customer and internal staff to ensure compliance with all MasterCard technology enhancements.
Identify opportunities to grow MasterCard and customer revenue utilizing existing technology capabilities or through innovation and development of new capabilities and presenting leads to NAM GP&S and/or Account teams.
All About You:
Ability to work effectively across all segments of MasterCard and the customers organization.
Extensive knowledge and demonstrable application of customers service principles and financial industry/banking operations and business practices.
Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
Extensive knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
Project management and implementation skills required; technology and operations related skills required.
Extensive account management experience with outstanding interpersonal and negotiation skills.
Strong analytical/problem solving and planning skills.
Articulate and creative, adept at delivering stand up presentations.
Must possess solid knowledge of the business drivers, technology solutions and players, best practices employed across all segments, regulatory implications, MasterCard products & rules and competitive solutions within the US market.
Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for MasterCard and merchants.
Travel will be required (up to 40%).
College education or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience.
Equal Opportunity Employer
Requisition ID: R-52134