MasterCard Manager, Global Customer Service Communications in O'Fallon, Missouri

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Global Customer Service Communications

Overview

The position will lead a team of people dedicated to providing notification to external customers and internal stakeholders during operational incidents

The applicant will be responsible for industrializing communication channels and methods for new products and responsible for ensuring ongoing success and refinement of communications with customers and internal stakeholders on a regular basis

Play a part of a larger team committed to establishing customer relationships, outlining support processes, and partnering on key business initiatives

The position will service strategically important product launches and manage a team of people responsible for providing accurate and timely customer communications impacting strategic business initiatives

Do you enjoying making a difference in support of key business initiatives?

Are you someone that enjoys being working in combination with both business and technology teams?

Do you enjoy finding creative solutions to problems and working with others to implement them according to Mastercard and customer business needs?

Role

Demonstrate strong management skills and the ability to absorb and apply operational information to business solutions.

Ability to adapt personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs.

Partner with others to provide world class customer experiences and integrate new products into existing b2b support models and communication processes

Track and measure the performance of individuals and team against established metrics while identifying and acting upon ways to improve performance

Provide documentation of current processes, improvements to existing processes, and apply existing knowledge to build out communication models for new products and services

Identify and deliver against business, corporate and division objectives, opportunities, and commitments.

All About You

Must be able to adapt your management style to people and situations to ensure team members remain motivated and engaged

Candidates should display superior communication, customer service, and relationship management skills

Collaborate with others in support of products, processes, and problem resolution.

Demonstrate the ability to negotiate, resolve and present to internal/external customers.

Proven abilities within: process improvement, product integration, and industrialization of a global support model

Ability to interact with customers as well as MasterCard management to articulate key performance indicators and action plans.

Possess excellent interpersonal skills and written and verbal communication skills.

Advanced analytical, problem resolution and project management skills, including negotiation and conflict resolution.

Equal Opportunity Employer
Requisition ID: R-52287