MasterCard Business Leader Customer Delivery - PM in Lima, Peru

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Business Leader Customer Delivery - PM

Business Leader €“ Customer Delivery €“ Peru

Responsible for the program and project management and timely delivery of products and services to customers in markets

Partners with the sales teams, GP&S and other cross functional teams to ensure clear and required solution definition for clients

Acts as the knowledge expert on the market for technology, product, core MC functionalities and services MC provides to customers

Acts as focal point for customer support issues bringing together cross functional teams to ensure resolution of customer issues

Define and implement Customer Delivery strategy in the market in areas related to product implementation, product introduction and services

Influence Customer€™s key decision makers in areas related to products, switching, solutions and services form the CD perspective


Responsible for operational reviews with customers at senior level. Develops MIS and reporting to drive opportunities with customers around authorization improvement strategy, operational improvements, etc.

Maintains strategic business relationships with both technical & business contacts, acting as the key point of contact for customer senior management (CIO's, COOs, Head of Cards, etc).

Responsible for the successful execution of delivery/implementation programs/projects and delivers against customer and MasterCard objectives

Educates all constituents (issuers, acquirers, merchants as required) on how new products and functionalities may contribute to their business

Identifies customer needs and drives marke roll-out plans for customer training and communication of MasterCard technology strategy and plans

Actively supports and provides input and expertise in the market transformation plans

Track and define market pipelines, manage project prioritization and engage with cross functional teams on planning exercise.


In-depth experience with account management, technical sales or technical implementation.

Extensive track record and success in technical implementation for complex customer accounts across multiple teams/geographies

Expertise in credit and debit card operations with emphasis on authorizations, clearing, settlement and fraud

Experience supervising and coaching teams to serve complex client accounts

English and Spanish required

Knowledge of several solutions such as Digital products, Loyalty, and payments services

Project management knowledge (certification preferred)

Equal Opportunity Employer
Requisition ID: R-52091