MasterCard Consultant, Customer Operations Specialist in Buenos Aires, Argentina

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Consultant, Customer Operations Specialist

Provide Regional operational and technical management support for Global and Regional customers by analyzing proactively a wide variety of operational programs, determine needed actions, and follow through to resolution. Interact with customers and regional teams to provide information in response to inquiries about products or services and handle and resolve or coordinate the resolution of customer issues. Demonstrate leadership qualities on a regular basis, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation, and self-management.

Major Accountabilities:

Responsible for Management of Regional customer operational performance program, provide the customers of proactive recommendations and provide the region of continuous updates of customers performance.

Responsible for Management of the Operational customer Training program for the Latin America and Caribbean region.

Coordinate with the team members in each country the successful execution of the programs.

Establish a relationship that permits MasterCard to develop an operations-based understanding of Global and Regional key customers in Latin America and Caribbean region, and their main technical necessities.

Be aware of the operational needs of each country in the region and the customers, and align their needs and opportunities with MasterCard products and services.

Support customer operational needs, and provide customers with a liaison to other technical, business and functional teams

Single point interface for second level operational support, including operational training needs, for our key customers

Establish trusted working relationships with customer€™s technical / operations staff that permits MasterCard to develop an understanding of their main operational and technical necessities.

Provide Operational Support to regional/country Business teams and functional teams in the development and implementation of new projects and products/services when it is required by Business Partners.

Reinforce the opportune and proactive communication to the customers, focusing on covering the key operational elements that help our customers to reach operational excellence and eliminate mistakes or omissions that cause reputational and financial risks.

Track all reported production issues to full closure (resolution of root cause)

Knowledge / Experience:

5 to 8 years of technical/operations experience of MasterCard products, services, systems, processes and regional Markets

Advanced credit and/or debit card knowledge and financial/payments industry knowledge of the markets of the region

Equal Opportunity Employer
Requisition ID: R-52164