MasterCard Business Leader, Customer Delivery in Beijing, China
Who is MasterCard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Business Leader, Customer Delivery
Customer Delivery team manages and facilitates operations and technology projects and opportunities to grow customer and MasterCard revenues.
Customer Delivery team fully understand customers operations capability and environment, while looking for opportunities to optimize customer service.
Customer Delivery team has deep insight of MasterCard products, services and its roadmap, understand how to fit them into customers operational environment
This is an internal as well as a customer-facing role, requiring business development / technical skill and strategy in addition to product expertise.
Delivering against customers and MasterCard business and corporate objectives, opportunities, and commitments based on the companys products and solutions strategies and goals.
Be responsible for the governance, planning, coordination, and delivery of strategic programs/projects for China market.
Grow and manage multi levels working relationships with key customers executives and decision-making-level contacts in the areas of customers product development, project management and back-end operation, act as point of escalation for technical issue.
Pro-actively review and optimize customer operational performance, identify product and service improvement opportunities; create feasible actions accordingly.
Coordinating with customers and vendors for MasterCard core releases enhancements in technical and operational areas, especially authorization, clearing and settlement
Ensure customers are in compliance with all MasterCard rules and policies.
Responsible for the implementation of process improvements and tool enhancements related to customer implementations.
Motivate, mentor and manage work-steams to ensure appropriate mindset, disciplines, and processes are established and maintained.
Streamline and optimize working relationships with internal support teams.
Involve in the earliest stages of MasterCard product/service concepts to determine its feasibility, customize to specific market requirements, determine feasible implementation schedule and contribute to preparation of implementation documentation.
All About You
Rich knowledge and working experience in technology area in payment industry, especially in the area of bankcard operations (issuing, acquiring, third parties processing, internet payment gateway, etc.)
Strong capability of picking up technology details and translating into solutions to address business opportunities.
Superb systematic approach and analytical thinking mindset; pro-active problem solver.
Strong leadership and interpersonal skills with a solid track record for developing internal and external relationships.
Strong capability of working efficiently and effectively across multicultural and matrix environment.
Excellent track record in project and program management gained within a corporate environment
Excellent language skill (written and spoken) in both Chinese and English.
Excellent communication and presentation skills.
Better to have deep knowledge of MasterCard products, services and technology.
Equal Opportunity Employer
Requisition ID: R-36835